Terms and Conditions of Purchase

1. PURPOSE

These General Terms and Conditions of Sale (hereinafter, the "Terms") govern the purchase of products marketed by Tramas Home through its various sales channels, including the website www.tramas-home.com and, where applicable, its physical stores.

Making a purchase implies reading and accepting these Terms, as well as any particular conditions or specific policies applicable to the relevant sales channel, product, service or promotion.

Tramas Home may modify these Terms to adapt them to regulatory, operational or commercial changes. Any modifications will apply only to purchases made after their publication and will not affect previously completed transactions.

In the event of any contradiction between these Terms and the particular conditions of a product, service or promotion, the latter will prevail with respect to the aspects expressly regulated therein.

2. SCOPE OF APPLICATION

These Terms apply to all purchases made through the sales channels enabled by Tramas Home, including:

• Purchases made through the website www.tramas-home.com.
• Assisted orders managed in physical stores through the systems enabled by Tramas Home for shipping or pickup.
• Purchases made in Tramas Home's physical stores.

Certain products, services, promotions or sales channels may be subject to particular conditions, which will complement these Terms and prevail in the event of contradiction with respect to the aspects specifically regulated therein.

Tramas Home may modify these Terms to adapt them to regulatory, operational or commercial changes. Such modifications will apply only to purchases made after their publication and will not affect previously completed transactions.

3. PURCHASE PROCESS AND ORDER CONFIRMATION

To make a purchase, the customer must follow the process enabled on the relevant sales channel and complete payment using one of the available payment methods.

Once the purchase is completed, Tramas Home will send the customer a communication with the order details. Subsequently, once the order has been prepared and handed over to the shipping company, a new communication will be sent confirming the shipment and providing the information needed to track it, where applicable.

If, one (1) hour after completing the purchase, the customer has not received order confirmation, after checking their junk/spam folders, they should contact Customer Service by email at posventa@tramas-home.com, indicating, as far as possible:

• Full name of the buyer.
• Date the purchase was made.
• Approximate time the order was placed.
• Amount paid.
• Any other information that helps locate the order.

Receipt of the order confirmation certifies its correct receipt by Tramas Home and the start of its processing. All orders are subject to product availability, to the verifications necessary for their correct management and, where necessary, to applicable fraud-prevention measures.

If, before the order is prepared or shipped, a lack of availability of any of the requested products is detected, or any technical, logistical or availability issue arises that prevents full or partial supply, Tramas Home will inform the customer as soon as possible and will refund the amount corresponding to the items that could not be supplied, using the same payment method used for the purchase, unless applicable regulations establish a different procedure.

In the event of partial unavailability, Tramas Home may process and ship the available products, refunding only the amount corresponding to the items not supplied.

For assisted orders placed in physical stores, the conditions applicable to exchanges, returns and refunds will depend on the payment channel used. Orders paid online will be governed by the conditions applicable to purchases made through the website, while those paid directly at the till will be treated as purchases made in a physical store, subject to the conditions applicable to that channel.

4. PRODUCT AVAILABILITY

All orders are subject to the availability of items at the time they are prepared.

Tramas Home takes the necessary measures to keep stock information for its products up to date. However, due to the nature of the business, technical issues, inventory errors or unforeseen circumstances affecting availability may occur.

The availability shown on any of Tramas Home's sales channels is purely informational and may change up until the order is prepared. Accordingly, the inclusion of a product in the catalogue does not guarantee its actual availability until the order has been prepared for dispatch.

If, during order preparation, any of the requested items cannot be supplied, Tramas Home will inform the customer as soon as possible, will process the shipment of the remaining available products and will refund the amount corresponding to the items not supplied.

Where the order benefited from a discount, coupon or promotion, the refund will be calculated on the amount actually paid for the affected items, applying the proportional part of the benefit enjoyed, unless the particular conditions of the promotion expressly establish a different criterion.

The unavailability of one or more items will not change the shipping conditions applied at the time of purchase. Accordingly, if the order enjoyed free shipping for meeting the applicable conditions, Tramas Home will not subsequently charge any shipping cost as a result of the partial refund of items not supplied.

If none of the items in the order can be supplied, Tramas Home will cancel it and will fully refund the amounts paid by the customer, including, where applicable, shipping charges paid.

Tramas Home may cancel an order, in whole or in part, where exceptional circumstances arise that prevent its correct processing, such as clear errors in product information, technical or logistical issues, well-founded suspicion of fraud, or any other circumstance beyond its reasonable control. In such cases, the customer will be informed as soon as possible and, where applicable, the amounts paid will be refunded using the same payment method used for the purchase.

5. MODIFICATION AND CANCELLATION OF ORDERS

The customer may request cancellation of their order by contacting Customer Service by email at posventa@tramas-home.com.

As a general rule, requests must be made within two (2) hours of order confirmation and always within customer service hours, Monday to Friday, from 9:00 a.m. to 3:00 p.m.

Tramas Home will process all requests as diligently as possible. However, receiving a request within the indicated period does not guarantee that it can be fulfilled, as this will depend on the order's preparation status at the time it is handled by the Customer Service team.

Once the order preparation process has begun or the order has been handed over to the shipping company, no modifications or cancellations will be possible.

As long as the order has not been shipped, the customer may request a change to the delivery address. The ability to make this change will likewise be conditional on the order's processing status and on it being operationally possible.

If the change of address involves a change of postcode that results in an increase in shipping costs, Tramas Home may charge the customer the amount corresponding to this handling. As a general rule, this amount will be €3.99, unless the shipping rates in force at the time establish a different amount. In that case, the customer will be informed beforehand, before the change is made.

Orders with in-store pickup cannot be modified to change the selected store once confirmed. If the customer wishes to collect their order from a different store, they must request cancellation of the order, provided this is possible under these Terms, and subsequently place a new order selecting the desired pickup store.

To facilitate the handling of any request, the customer should indicate, wherever possible:

• The order number.
• The full name of the buyer.
• The approximate date and time of the purchase.
• The amount paid.
• Any other information that allows the order to be correctly identified.

For assisted orders placed in physical stores, requests for modification or cancellation will likewise be governed by these Terms, without prejudice to the particularities arising from the payment channel used.

6. PRODUCT PRICES

All prices published by TRAMAS HOME are expressed in euros (€) and include any taxes that are legally applicable in each case.

Shipping costs and any other applicable additional cost will be shown broken down before the purchase process is completed.

TRAMAS HOME may change its product prices at any time. However, such changes will not affect orders whose purchase has already been correctly confirmed.

Products will be invoiced at the price in force on the sales channel where the customer completes the purchase at the time the order is confirmed.

Due to TRAMAS HOME's omnichannel nature, prices, promotions, discounts and marketing campaigns may vary depending on the sales channel used — whether the online store, physical stores or other channels enabled by the brand — with no obligation to match commercial conditions between them.

Promotions, discounts or marketing campaigns offered on a given sales channel or store will be valid exclusively on that channel or store, unless their particular conditions expressly state otherwise.

In the event of a clear error in the published price of a product, TRAMAS HOME may cancel the order, informing the customer as soon as possible and, where applicable, refunding the amounts paid in full.

Volume discounts

TRAMAS HOME may apply special volume discounts on high-value orders, in accordance with the conditions set out in this section.

These discounts may be applied only where the items included in the order are not subject to promotions, active offers or other discounts in force.

Volume discounts:

• May not be combined with each other.
• May not be combined with promotional codes, coupons, vouchers or other applicable discounts.
• Will not, under any circumstances, create a B2B business relationship between the customer and TRAMAS HOME; the purchase will remain that of a private customer.

The discounts applicable according to the order amount are as follows:

Order amount	Applicable discount
From €500	10% discount
From €1,000	20% discount
From €3,000	30% discount
Over €5,000	Special conditions. Please contact sac.web@tramasmas.com in advance

Orders to which a volume discount is applied will require full payment or prepayment before preparation and shipment.

Orders with a volume discount will have free shipping to mainland Spain, unless a different condition is expressly stated before the order is confirmed.

For orders over €5,000, the customer must contact TRAMAS HOME in advance at sac.web@tramasmas.com to discuss the applicable conditions before making the purchase.

In the event of a partial return of an order to which a volume discount has been applied, that discount will be taken into account to proportionally calculate the amount corresponding to the returned products.

Sale periods and special campaigns

During sale periods, special promotions, marketing campaigns or peak-demand periods, TRAMAS HOME may apply specific conditions to certain products, services or purchase processes.

During these periods, temporary changes may occur in product availability, preparation times, delivery times, customer service or certain services associated with the purchase.

In particular, during high-demand campaigns, such as sale periods, special promotions or dates with a high volume of orders, TRAMAS HOME may need additional time to prepare and manage orders, informing the customer where necessary.

The conditions applicable to each promotion, discount or campaign will be those indicated at the time it is activated and may be subject to limitations on availability, units, sales channels or participating stores.

Promotions applicable in physical stores and the online store may differ from each other, and are not necessarily combinable or applicable across all channels.

The option of in-store pickup through an online order will remain available during sale periods, special promotions or marketing campaigns, unless TRAMAS HOME expressly announces a temporary change to this condition.

During high-demand campaigns, TRAMAS HOME may apply additional periods for the preparation and handling of orders, informing the customer where necessary.

7. PAYMENT METHODS

TRAMAS HOME makes available to its customers the payment methods that, at any given time, are enabled during the purchase process. Currently, among others, the following may be available:

• Bank card (credit and debit).
• PayPal.
• Bizum.
• Klarna.

The available payment methods may vary depending on the sales channel, the order amount, the device used or other operational circumstances. In any event, the available options will be shown to the customer before completing the purchase.

The payment methods accepted in physical stores or for assisted orders may differ from those available in the online store.

Exceptionally, TRAMAS HOME may authorise payment by bank transfer, upon the customer's request and acceptance by Customer Service. In such cases:

• Payment will be subject to manual validation by TRAMAS HOME.
• The customer must send proof of the transfer to posventa@tramas-home.com, indicating the relevant order number in the subject line.
• Until payment has been validated by TRAMAS HOME, the order will not proceed to preparation and the requested products will not be reserved, meaning their availability cannot be guaranteed.

All payments are subject to the checks and authorisations carried out by the relevant financial institutions or payment service providers. If a transaction is rejected, cancelled or cannot be authorised for any reason, the order will not be considered confirmed and TRAMAS HOME will have no obligation to process it until payment has been correctly validated.

For security and fraud-prevention purposes, TRAMAS HOME may carry out the checks that are reasonably necessary to verify the authenticity of the transaction or the identity of the holder of the payment method used.

Where such verifications cannot be completed satisfactorily, TRAMAS HOME may reject or cancel the order, informing the customer and, where applicable, refunding the amounts paid.

Refunds will, as a general rule, be made using the same payment method used for the purchase.

For orders paid by bank transfer, the refund will be made by transfer to the bank account indicated by the customer. For this purpose, TRAMAS HOME may request the necessary details to make the payment, including the IBAN.

The maximum period for making such refunds will be 90 days from confirmation of the cancellation or acceptance of the return, as applicable.

8. INVOICING

TRAMAS HOME will issue the corresponding invoice for purchases made through any of its sales channels, in accordance with applicable tax regulations.

For the invoice to be correctly issued, it is essential that the customer provides all necessary tax information completely and truthfully. TRAMAS HOME will not be liable for errors or delays arising from incomplete, incorrect or outdated information provided.

As a general rule, the invoice will be issued with the details provided by the customer and will be dated as of the time of its issue, in accordance with applicable regulations.

If the customer needs an invoice to be issued or corrected, they may request this by contacting Customer Service at posventa@tramas-home.com, indicating the order number and providing all the tax information necessary for it to be correctly issued.

TRAMAS HOME may request any additional documentation or information necessary to verify the details provided and to issue or correct the invoice in accordance with applicable regulations.

You expressly authorise us to issue the invoice electronically; it will be available for download from your order details once your order has been confirmed. However, you may inform us at any time that you wish to receive the invoice on paper, in which case we will issue and send you the invoice in that format.

9. SHIPPING AND DELIVERY OF ORDERS

TRAMAS HOME will ship or make available orders in accordance with the delivery method selected by the customer during the purchase process, using the means of transport, logistics operators or stores available at any given time.

The available delivery methods, estimated timeframes and costs associated with each option will be shown to the customer before the purchase process is completed.

The timeframes indicated in these terms are estimates and are calculated in business days, unless expressly stated otherwise.

Delivery timeframes may be affected by circumstances beyond TRAMAS HOME's control, including, among others, periods of high demand, sales, promotional campaigns, public holidays, logistical issues, adverse weather conditions, force majeure, or any other circumstance that may affect the normal operation of the shipping service.

Shipping costs

Applicable shipping costs will depend on the delivery method selected, the order's destination and the commercial conditions in force at the time of purchase.

The final applicable conditions will be those indicated to the customer during the purchase process before the order is confirmed.

Spain

Home delivery

Home delivery will be free for orders of €39.99 or more.

For orders below this amount, the following shipping costs will apply:

• Mainland Spain: €3.99.
• Balearic Islands: €8.99.
• Canary Islands: this delivery method is not currently available.

Express delivery

TRAMAS HOME may offer an express delivery option for certain areas and products where this option is available during the purchase process.

Express delivery will have a fixed cost of €6.99, regardless of the total order amount.

Selecting this method will mean the order is given priority handling, without prejudice to possible delays arising from circumstances beyond the control of TRAMAS HOME or the logistics operator.

Delivery to a pickup point

Delivery to a pickup point will have a fixed cost of €2.99.

This method may not be available for certain destinations or territories depending on logistics coverage at any given time.

This method is not currently available for the Canary Islands, the Balearic Islands, Ceuta or Melilla.

The customer must select an available pickup point during the purchase process and will be responsible for collecting the order within the period established by the relevant operator.

Delivery to a TRAMAS HOME store

Delivery to a store will be available only for TRAMAS HOME stores located in mainland Spain and mainland Portugal, provided this option appears available during the purchase process.

Orders sent to a store will have an estimated delivery time of between 5 and 7 business days from the time the order enters the preparation process.

During high-demand periods, such as sales, promotional campaigns, Christmas or other dates with a high volume of orders, this period may be extended up to an estimated maximum of 10 business days.

The economic conditions applicable to in-store delivery will be those indicated during the purchase process before the order is confirmed.

Once the order is available in store, the customer will receive a communication to arrange collection.

Portugal

TRAMAS HOME ships to mainland Portugal in accordance with the delivery methods available during the purchase process.

The currently applicable conditions are as follows:

Home delivery

Home delivery will be free for orders of €39.99 or more.

For orders below this amount, shipping costs of €3.99 will apply.

Delivery to a pickup point

Delivery to a pickup point will have a fixed cost of €2.99.

The availability of this method will depend on logistics coverage at any given time and the pickup points available during the purchase process.

Delivery to a TRAMAS HOME store

Delivery to a store will be available only for TRAMAS HOME stores located in mainland Portugal, provided this option appears enabled during the purchase process.

Orders sent to a store will have an estimated delivery time of between 5 and 7 business days from the time the order enters the preparation process.

During high-demand periods, such as sales, promotional campaigns, Christmas or other dates with a high volume of orders, this period may be extended up to an estimated maximum of 10 business days.

The economic conditions applicable to in-store delivery will be those indicated during the purchase process before the order is confirmed.

TRAMAS HOME currently does not ship to Madeira or other Portuguese island territories.

Italy

TRAMAS HOME ships to Italy in accordance with the delivery methods available during the purchase process.

TRAMAS HOME currently has no physical stores in Italy, so in-store delivery is not available in that territory.

Home delivery

Home delivery will have the following conditions:

• Mainland Italy: €5.99 for orders under €49.99.
• Italian islands: €11.99 for orders under €59.99.

Delivery to a pickup point

Delivery to a pickup point will have the following conditions:

• Italy (general): €4.99 for orders under €39.99.
• Italian islands: €10.99 for orders under €59.99.

The availability of this method will depend on logistics coverage at any given time.

Other international destinations

TRAMAS HOME may ship to other European countries available during the purchase process.

The available delivery methods, enabled countries, logistics operators used and applicable conditions may vary depending on logistics coverage and service availability at any given time.

The general conditions currently applicable to other international destinations are as follows:

Home delivery

Home delivery will cost €5.99 for orders under €89.99.

Delivery to a pickup point

Delivery to a pickup point will cost €5.99 for orders under €89.99.

The available countries, shipping operators and delivery points may vary depending on TRAMAS HOME's logistics capabilities and operational conditions.

Delivery timeframes

The delivery timeframes indicated below are estimates and are counted in business days from the time the order enters the preparation process, unless expressly stated otherwise.

Timeframes may be extended during periods of particularly high order volume, such as sales, promotional campaigns, Christmas, product launches or any other period of high demand.

Likewise, TRAMAS HOME will not be liable for delays arising from circumstances beyond its control, including logistics-operator issues, errors in the information provided by the customer, absence of the recipient, inability to access the delivery location, or any other circumstance attributable to the customer.

The currently estimated delivery timeframes are as follows:

Spain

• Mainland Spain (home delivery): between 1 and 5 business days.
• Mainland Spain (express delivery): in accordance with the conditions indicated in the express delivery section.
• Balearic Islands: up to 15 business days.
• Canary Islands: shipments are not currently available.

Portugal

• Mainland Portugal (home delivery): between 2 and 5 business days.
• Mainland Portugal (pickup point delivery): between 2 and 5 business days.
• Mainland Portugal (TRAMAS HOME store delivery): between 5 and 7 business days, extendable up to 10 business days during high-demand periods.

TRAMAS HOME currently does not ship to Madeira or other Portuguese island territories.

Italy

• Mainland Italy: between 5 and 10 business days.
• Italian islands: between 5 and 10 business days.

Other international destinations

• International shipments: between 10 and 15 business days.

TRAMAS HOME store deliveries

Where the customer selects in-store delivery, the estimated timeframes will be:

• TRAMAS HOME stores in mainland Spain and mainland Portugal: between 5 and 7 business days.

During high-demand periods, sales or special campaigns, this period may be extended up to an estimated maximum of 10 business days.

Express delivery method

TRAMAS HOME may offer an express delivery method only for certain areas and during periods when this option is available during the purchase process.

This method is currently available only for mainland Spain.

Where the customer selects this method and pays the corresponding €6.99 supplement, TRAMAS HOME will handle preparation and delivery of the order in accordance with the following conditions:

• If the order is placed on a business day before 12:00 noon, delivery will, as an estimate, take place on the following business day before 2:00 p.m.
• If the order is placed after 12:00 noon on a business day, the order will be prepared the following business day and delivery will, as an estimate, take place on the business day after that, before 2:00 p.m.

This method will be conditional on service availability during the purchase process and on the coverage existing in the selected delivery area.

Timeframes associated with express delivery will not apply where the delay arises from circumstances attributable to the customer, including errors in the address provided, incorrect information, absence of the recipient, or inability to complete delivery.

Change of delivery address

The customer is responsible for checking that the information provided during the purchase process is correct, especially the address, postcode, town/city and contact details.

Home delivery requires a valid delivery address.

The address of a TRAMAS HOME store or any other physical establishment may not be used as a home delivery address.

Where the customer enters an address for home delivery that is not valid for this method, TRAMAS HOME may handle the issue wherever possible.

Where it is necessary to change the order's destination, arrange new shipping, or take any other additional action resulting from an error in the information provided by the customer, TRAMAS HOME may request payment of the corresponding costs.

If the order cannot be handled in accordance with the method selected by the customer, TRAMAS HOME may refund the corresponding amount, deducting the costs incurred as a result of the handling or shipping arrangements.

If the customer requests a change of delivery address and the order has not yet left TRAMAS HOME's facilities, the company may make this change wherever possible.

Once the order has been handed over to the logistics operator, TRAMAS HOME cannot guarantee that the delivery address can be changed.

Delivery to a pickup point

Where the customer selects pickup-point collection, the order will be deposited at the point selected during the purchase process.

The order will remain available for collection for the following periods:

• InPost: 7 calendar days from receipt of the order at the pickup point.
• Correos and MRW: 14 calendar days from receipt of the order at the pickup point.

The customer is responsible for collecting the order within the period established by the relevant operator.

The inability to attend the pickup point for any personal reason, including travel, illness, work commitments or other causes unrelated to TRAMAS HOME, will not extend the collection period or create any additional obligation for the company.

If the customer does not collect the order within the established period, refuses delivery, or the order is returned for any reason attributable to the customer, it will be sent back to TRAMAS HOME's central facilities.

Costs arising from such a return or from arranging a new delivery may be charged to the customer where applicable.

Issues with delivery to a pickup point

Where the customer selects delivery to a pickup point, the order will be sent to the point selected during the purchase process, provided that point is operational and available at the time of delivery.

Pickup points are managed by external logistics operators, so exceptional circumstances may arise that prevent delivery to the initially selected point, including, among others, the point being at capacity, temporary closure, lack of capacity, operational issues, or other circumstances beyond TRAMAS HOME's direct control.

If the logistics operator cannot deliver to the initially selected pickup point, it may redirect the order to an available alternative pickup point.

Wherever possible, the new pickup point will be located within a maximum radius of 5 kilometres from the point originally selected by the customer.

Where no points are available within that radius, the logistics operator may redirect the order to the nearest available operational pickup point, even if it is further away.

The customer will be informed of the change of pickup point using the contact details provided during the purchase process.

This change of pickup point will not constitute a breach of the contracted service where the order remains available for collection at an alternative point in accordance with the conditions indicated above.

10. WITHDRAWAL, EXCHANGES, RETURNS AND REFUNDS

TRAMAS HOME will apply the conditions for withdrawal, exchanges, returns and refunds depending on the channel through which the purchase was made, distinguishing between purchases made through the online store, orders managed through the systems enabled in store, and purchases made directly in physical stores.

The conditions set out in this section apply without prejudice to the rights afforded to the customer under applicable regulations.

General return period

The customer may request a return of purchased products within a maximum period of  14 calendar days from the date of purchase, in the case of purchases made in physical stores, or from the date the order is received, in the case of online purchases.

For online orders with in-store pickup, the return period will begin counting from the date the order was made available to the customer for collection.

Once this period has elapsed, TRAMAS HOME will not be obliged to accept returns, except in cases where applicable regulations require it or where the issue is attributable to the company.

Returns of orders placed online

The customer may request the return of an order placed through the online store in accordance with the conditions set out in this section.

To start a return, the customer must first register it through the system enabled by TRAMAS HOME.

To process the request, it will be necessary to:

• Enter the order ID.
• Provide the email address used when making the purchase.
• Correctly select the items to be returned.
• Choose the available return method.

The customer is responsible for checking that the products selected for return are correct.

The return will be processed exclusively in respect of the items that were correctly declared during the request process.

Accordingly, TRAMAS HOME will only issue a refund for the products included in the return request and correctly received at its facilities.

It is the customer's responsibility to carefully check the items indicated before sending the package, as any difference between the declared products and the products received may affect the final refund amount.

Methods for returning online orders

The customer may choose between the return methods available during the return request process.

Return by shipment

Where the customer selects return by shipment, the system will generate the instructions necessary to make the return.

The customer must select from the available operators during the return process and is responsible for dropping off the package at the relevant designated point.

The customer must hand over the package correctly prepared and in accordance with the instructions given during the return process.

Once the order is received at TRAMAS HOME's central facilities, the company will have a maximum period of 14 calendar days to inspect the returned products and check that they meet the conditions necessary for the return to be accepted.

Once this check has been carried out, TRAMAS HOME will issue the corresponding refund.

For returns made by shipment due to withdrawal or a voluntary exchange, an amount of €2.99 will be deducted from the refund amount as a return handling fee.

Where the return is the result of an issue attributable to TRAMAS HOME, this handling fee will not apply.

In-store return

The customer may request the return of an online order directly in store where this option is available during the return request process.

In-store returns will only be available at TRAMAS HOME stores enabled for this purpose.

The customer must go to the selected store with the products to be returned and the information necessary to correctly identify the order.

The store may request the proof of purchase, order number or other information necessary to correctly handle the return.

Once the in-store return is accepted, the refund will be processed in accordance with the conditions set out in this section.

Where the return of an online order is made in store, the refund may take up to 72 hours to be issued.

Returns of orders shipped to the Balearic and Canary Islands

For orders shipped to the Balearic or Canary Islands, the customer must bear the costs and arrangements for the shipping necessary to return the products.

TRAMAS HOME currently has no stores enabled in the Balearic or Canary Islands for handling returns of online orders.

The customer must send the products to be returned to the central facilities at:

TRAMAS HOME
C/ Río Viejo, 48
41703 Dos Hermanas (Seville)
Spain

The customer must ensure that the package is sent correctly identified and in accordance with the instructions provided by TRAMAS HOME, including the information necessary to correctly match the return with the corresponding order.

The costs arising from the return shipment will be borne entirely by the customer, unless the return arises from an error or issue attributable to TRAMAS HOME.

Refund periods and conditions

TRAMAS HOME will issue the corresponding refund once the return has been accepted in accordance with the conditions set out in this document.

The refund will, as a general rule, be made using the same payment method used during the purchase, except in cases where it is necessary to apply a different procedure.

Where the return of an online order has been made in store, the refund may take up to 72 hours to be issued.

If, after this period, the customer has not received the corresponding amount, they should contact Customer Service, indicating:

• Order ID.
• Store where the return was made.
• Return date.

This will allow TRAMAS HOME to review the status of the process.

For orders paid by bank transfer, the customer must provide the details necessary to make the refund, including the required banking information.

Refunds made by bank transfer may take up to 14 days from the time TRAMAS HOME has all the details necessary to make the payment.

Where discounts, promotions, vouchers or promotional codes have been applied to an order, the refund amount will be calculated by applying these discounts proportionally across all the items included in the purchase.

Shipping costs paid by the customer will only be refunded where required under applicable regulations or where the reason for the return is attributable to TRAMAS HOME.

Economic conditions of refunds

The refund amount will correspond to the value of the products correctly returned and accepted by TRAMAS HOME.

Where discounts, promotions, vouchers or promotional codes have been applied to the order, the refund amount will be calculated taking into account the proportional application of the discount to the returned items.

Where an order includes a discount applicable to the purchase as a whole, that discount will be distributed proportionally among all the items included in the order for the purposes of calculating the amount to be refunded.

Shipping costs initially paid by the customer will not be refunded except in cases where legally required or where the reason for the return is attributable to TRAMAS HOME.

Where a return arises from an issue attributable to TRAMAS HOME, the company will handle the return in accordance with applicable regulations.

Returns of purchases made in a physical store

Purchases made directly in physical stores will be subject to the commercial conditions applicable to purchases made in store.

The customer will have a maximum period of 14 calendar days from the date of purchase to request a return or exchange, provided the conditions set out in this section are met.

For in-person purchases, the customer must always provide the original receipt or proof of purchase in order to arrange any return, exchange or issue related to the purchase.

Photographs, screenshots, images or photocopies of the receipt will not be accepted as proof of purchase.

It will be necessary to present the original document or, where possible, verify the transaction using TRAMAS HOME's internal systems in accordance with the conditions indicated in this section.

Where payment was made in cash, it is essential to provide the original proof of purchase.

In the event of loss of the receipt, TRAMAS HOME cannot guarantee that the transaction can be located or verified through other systems, meaning the return cannot be handled where the purchase cannot be evidenced.

Where payment was made by bank card and the customer has lost the receipt, they may go to the store where the purchase was made with the original bank payment confirmation.

Photographs, screenshots or copies of the bank confirmation will not be accepted as a substitute for the document necessary to carry out the relevant checks.

In such cases, the store may carry out the necessary checks to try to locate the transaction and, if the purchase can be correctly identified, handle the return in accordance with the applicable conditions.

A search for the receipt may only be requested at the store where the purchase was made, as that store holds the information necessary to locate the transaction.

Purchases made through an order placed in store

Orders placed in store through the systems enabled for this purpose may be subject to the conditions corresponding to the payment method used during the purchase.

Where the order was paid using a digital payment method or through the systems enabled for online orders, the return may be handled in accordance with the conditions applicable to orders placed online.

Where the order was paid directly at the store till, the customer must go to the relevant store to arrange the return, always providing the original receipt or proof of purchase.

Photographs, screenshots or photocopies of the receipt will not be accepted as proof of purchase.

The return period for these orders will be 14 calendar days from the date the order was received or collected, depending on the delivery method selected.

Product exchanges

Product exchanges will be subject to the availability of the requested item at the time the exchange is handled.

Where the customer requests an exchange for another product of a different price, the corresponding price adjustment will be made in accordance with the price in force for the product at the time of the exchange.

For exchanges made in a physical store, the customer must provide the original receipt or proof of purchase.

For online orders, exchanges may be handled by returning the purchased product and placing a new order, unless TRAMAS HOME expressly enables a different procedure.

Exchanges will be subject to compliance with the general return conditions set out in this section.

Store vouchers

For purchases made directly in physical stores, where a return is appropriate and in accordance with the applicable commercial policy, TRAMAS HOME may offer the customer a store voucher as an alternative to a refund of the amount.

The issue of vouchers is a commercial condition offered voluntarily by TRAMAS HOME and will be carried out in accordance with the conditions notified to the customer at the time of the return.

The provision of a store voucher will not constitute a refund of the amount in cash or via the original payment method, unless legally required.

Vouchers issued by TRAMAS HOME will be subject to the following conditions:

• Vouchers are bearer instruments and may be used by any person presenting them.
• The customer is responsible for properly keeping the voucher provided.
• In the event of loss, damage or misplacement of the voucher, TRAMAS HOME cannot issue duplicates or accept any liability.
• Vouchers must be kept as proof of the right to use the indicated amount.
• Vouchers issued by TRAMAS HOME will have no expiry date, unless a different condition is expressly indicated at the time of issue.
• Photographs, screenshots, images or photocopies of the voucher will not be accepted as valid proof of it. The original voucher must be presented in order to use it.
• Vouchers may be subject to conditions of use, including limitations relating to stores, promotions, dates of use or applicable products.

Products with a fault or manufacturing defect

If the customer detects a possible fault, manufacturing defect or other issue relating to the product, they must first notify TRAMAS HOME Customer Service so the situation can be assessed.

The notification must be made providing the information necessary to properly analyse the issue:

• Description of the problem detected.
• Photographs of the product showing the issue.
• Information necessary to identify the purchase, such as order number, proof of purchase or other information requested by TRAMAS HOME.

This procedure applies regardless of whether the purchase was made through the online store, through an order placed in store, or directly in a physical store.

Once the information has been received, TRAMAS HOME will assess the issue and may offer the customer different solutions depending on the specific case:

Keeping the product with financial compensation

Where the issue does not prevent use of the product and the customer agrees to keep it, TRAMAS HOME may offer financial compensation on the amount of the affected product.

The amount of this compensation will be determined based on the nature of the issue and the specific circumstances of the case.

Exchange of the product in store

The customer may request an exchange of the affected product at a TRAMAS HOME store enabled for this purpose, provided the item is available and the transaction can be handled in accordance with established internal procedures.

Return of the product and replacement

Where applicable, TRAMAS HOME may provide the customer with the instructions necessary to return the affected product and, where appropriate, arrange shipment of a new unit.

This option will be available for orders placed through the online store or through the systems enabled in store.

Where the purchase was made directly in a physical store and the customer requests a solution for a fault or defect in the product, they must first contact Customer Service or go to the relevant store in accordance with the indicated procedure.

Where a return is accepted due to the existence of a fault, manufacturing defect or issue attributable to the product, the return handling fee established for ordinary returns will not apply.

General return conditions

Products must be returned in suitable condition for inspection, preservation and, where applicable, subsequent resale.

The customer must return the products correctly packaged and protected, avoiding damage during transport resulting from inadequate packaging.

TRAMAS HOME may reject returns or adjust the refund amount where products do not meet the conditions necessary for acceptance in accordance with applicable regulations.

The customer is responsible for correctly following the instructions given during the return process and for providing truthful and complete information for the request to be handled correctly.

Refund periods will begin once the return has been received and reviewed by TRAMAS HOME, unless a different period is legally required.

TRAMAS HOME will issue refunds using the same payment method used during the purchase, unless a different system is legally required or both parties agree on a valid alternative.

Acceptance of a return will not limit the rights afforded to the consumer under applicable regulations regarding legal warranty, lack of conformity, or any other applicable protection.

11. WARRANTY, PRODUCT CONFORMITY AND ISSUES

TRAMAS HOME guarantees that the products it markets meet the quality, safety and conformity standards required by applicable regulations.

Warranty period

Products purchased by customers acting as private consumers will be covered by a legal warranty period of two (2) years from the date of delivery of the product, in accordance with applicable consumer protection regulations.

Where, during the first two years from delivery of the product, the customer makes use of the warranty and this involves the application of a legally recognised remedy, the warranty period may be extended in accordance with applicable regulations, potentially giving rise to a third year of coverage under the legally established terms.

For purchases made by businesses, professionals or self-employed persons acting within the scope of their economic or professional activity, the warranty period will be one (1) year from the date of delivery of the product, unless a different period is legally applicable.

The warranty will apply provided the reported issue corresponds to a lack of conformity, manufacturing defect or circumstance covered by applicable regulations.

Customer Service and contact channels

To report issues, submit warranty-related requests, report a lack of conformity or raise any query relating to a purchased product, the customer may contact TRAMAS HOME Customer Service through the following channel:

Email: posventa@tramas-home.com

To properly handle the request, the customer should, wherever possible, provide the information necessary to identify the purchase and analyse the issue:

• Full name of the account holder for the purchase.
• Order number, receipt or proof of purchase.
• Affected product.
• Detailed description of the problem detected.
• Photographs of the product showing the issue, where requested by TRAMAS HOME.

Providing this information will help speed up the assessment of the case and facilitate correct handling of the request.

TRAMAS HOME may request additional information, supporting documentation or any other data necessary to verify the circumstances of the purchase and determine the applicable solution in accordance with applicable regulations.

Reporting issues

When the customer detects any problem, defect or issue relating to a purchased product, they must first report it to TRAMAS HOME Customer Service, which will be responsible for analysing and handling the request in accordance with applicable regulations.

The handling of issues relating to warranties, manufacturing defects or possible lack of conformity will be carried out through Customer Service, regardless of whether the purchase was made through the online store, through an order managed in store, or directly in a physical store.

The customer must report the issue before taking any action on the product that could affect its assessment.

Assessment of the issue

Once the notification has been received, TRAMAS HOME will analyse the situation and determine whether there is a lack of conformity, manufacturing defect or any other circumstance covered by applicable regulations.

The assessment will be carried out by Customer Service, which will inform the customer of the applicable solution based on the specific characteristics of the case.

Depending on the nature of the issue, product availability and specific circumstances, TRAMAS HOME may offer the solutions legally provided for, including:

• Replacement of the product where possible.
• Repair or an equivalent solution where applicable.
• A proportional reduction in price where applicable.
• Termination of the purchase and refund of the amount where applicable in accordance with applicable regulations.

The applicable solution will be determined based on the particular circumstances of each case and in accordance with the rights afforded to the consumer under applicable law.

Difference between manufacturing defects and damage resulting from use

The warranty covers lack of conformity, manufacturing defects or issues existing in the product in accordance with applicable law.

The warranty does not cover damage caused by incorrect use, improper handling or incorrect maintenance of the product, including, among others:

• Use other than that intended for the item.
• Damage caused accidentally by the customer.
• Incorrect washing or failure to follow the care instructions on the product label.
• Use of unsuitable cleaning products.
• Modifications or alterations made to the item.
• Normal wear and tear resulting from regular use of the product.

For textile products, the customer must follow the washing, drying and care instructions on the product label to ensure proper maintenance and avoid damage resulting from improper use.

Procedure while an issue is being handled

When the customer detects a possible issue, they must report it to TRAMAS HOME Customer Service before taking any action on the product.

The customer must not repair, modify, alter or tamper with the item without TRAMAS HOME's prior authorisation, as such actions could hinder correct assessment of the product and the reported issue.

Where it is necessary to inspect the item, TRAMAS HOME will inform the customer of the relevant procedure for its handover, return or shipment.

The customer must follow the instructions provided by Customer Service to ensure the request is handled correctly.

Products accepted under warranty

Where TRAMAS HOME determines that the issue corresponds to a lack of conformity or defect covered by the warranty, the customer will be informed of the applicable solution and the steps necessary to carry it out.

Where product replacement is applicable, this will be conditional on the availability of the item or on the alternatives existing at the time.

Where a refund is applicable, it will be made in accordance with the conditions and periods established by applicable regulations.

General conditions

Reporting an issue does not automatically imply acceptance of the claim; prior assessment by TRAMAS HOME is required.

Each case will be assessed individually, taking into account the condition of the product, the information provided by the customer, the circumstances of the purchase and applicable regulations.

TRAMAS HOME recommends keeping the receipt, proof of purchase or order confirmation throughout the product's useful life, as it may be needed to handle any query, issue or request relating to the purchase.

Application of the warranty does not limit the rights afforded to the consumer under applicable consumer protection law.

12. CUSTOMER SERVICE AND COMMUNICATION CHANNELS

TRAMAS HOME provides customers with various service channels to resolve queries, handle issues and provide assistance relating to orders, purchases, products and services.

The official customer service channels are:

• Email: posventa@tramas-home.com
• WhatsApp chat: available via the link enabled in the Contact section of the TRAMAS HOME website.
• Customer service phone number: +34 854 62 26 45

The customer may use any of these channels for queries or requests relating to:

• Order issues.
• Delivery queries.
• Return or warranty requests.
• Products with a fault or defect.
• Refund-related queries.
• Exchanges or issues relating to purchased products.
• Any other matter requiring review by TRAMAS HOME.

Information required to handle requests

In order to properly attend to a request, the customer must provide all the information necessary to identify the purchase and analyse the situation raised.

Where applicable, the customer should provide:

• Full name.
• Email address used for the purchase.
• Order number.
• Receipt or proof of purchase.
• Contact phone number.
• Photographs or additional documentation where necessary.

A lack of sufficient information may delay handling of the request until TRAMAS HOME has the necessary information to correctly analyse it.

Customer service hours

Customer service hours are:

• Monday to Friday, 9:00 a.m. to 3:00 p.m. (CET/CEST).
• Local and national public holidays are excluded.

TRAMAS HOME will try to attend to all requests received within the established service hours.

However, due to the volume of queries, periods of high demand, marketing campaigns, operational issues or other circumstances, it may not be possible to respond immediately to all requests.

Communications received outside the indicated hours will be attended to within the next available customer service period.

Handling periods will begin counting from the moment TRAMAS HOME has all the information necessary to correctly review the request.

Handling of requests

TRAMAS HOME will attend to requests received through the enabled channels and will carry out the necessary checks before providing a response or solution.

Depending on the nature of the query, TRAMAS HOME may request additional information from the customer or carry out the necessary verifications with the relevant departments.

Communication with the customer will be carried out using the details provided during handling of the request.

The customer is responsible for providing correct and up-to-date information to facilitate correct communication and follow-up of the process.

Service in physical stores

TRAMAS HOME stores may attend to queries relating to purchases made directly in the store and to any matters that fall within established internal procedures.

However, certain matters, such as warranties, product issues, complaints, queries relating to online orders, or online cancellations or returns, must be handled through Customer Service, which will be the department responsible for analysing and resolving such requests.

TRAMAS HOME recommends always using the official customer service channels to ensure correct identification, follow-up and resolution of each case.

13. PROTECTION OF PERSONAL DATA AND PRIVACY

TRAMAS HOME is committed to guaranteeing the protection of its customers' and users' personal data, applying the technical and organisational measures necessary to ensure appropriate, secure and transparent processing of information, in accordance with applicable personal data protection regulations.

The processing of personal data will at all times respect the principles of lawfulness, fairness, transparency, data minimisation, purpose limitation and confidentiality established by applicable regulations.

Data controller

The data controller for the personal data provided by the customer is TRAMAS HOME.

The customer can consult detailed information on the processing of their personal data, including the identity of the controller, purposes, legal bases, retention periods and exercise of rights, in the Privacy Policy available on the TRAMAS HOME website.

Personal data processed

To manage the relationship with the customer, TRAMAS HOME may process the personal data necessary to provide its services, including:

• Identification data.
• Contact details.
• Data necessary for the management, preparation and delivery of orders.
• Information relating to purchases, returns, exchanges, refunds and issues.
• Data necessary for issuing invoices where applicable.
• Information necessary to handle queries submitted through customer service channels.

The data necessary to process payments will be managed through the payment platforms and providers enabled for this purpose.

TRAMAS HOME will not store complete bank card details unless strictly necessary for the provision of the service and always in accordance with applicable regulations and the relevant security standards.

Purposes of processing

The customer's personal data will be processed for the following purposes:

• To manage the purchase made and provide the associated services.
• To prepare, manage, ship and deliver orders.
• To manage returns, exchanges, refunds, warranties and issues.
• To attend to queries submitted through official communication channels.
• To issue invoices and comply with the corresponding legal obligations.
• To prevent fraudulent, improper or unauthorised use of the services.
• To improve customer service and the quality of the services offered.
• To send marketing communications where the customer has given consent or where there is a legal basis allowing it.

Legal basis for processing

The processing of personal data will be carried out in accordance with the following legal bases:

• Performance of the sales contract, necessary to manage orders, payments, deliveries, returns and associated services.
• Compliance with legal obligations applicable to TRAMAS HOME, including tax, accounting and administrative obligations.
• The customer's consent, where necessary, particularly for certain marketing communications or specific processing activities.
• TRAMAS HOME's legitimate interest, where applicable, for management purposes, fraud prevention, service improvement, or defence against potential claims.

Data retention

TRAMAS HOME will retain personal data for as long as necessary to fulfil the purposes for which it was collected.

Once the relationship with the customer has ended, certain data may be kept blocked for the legally established periods to address potential liabilities arising from the contractual relationship, tax or accounting obligations, or requirements from competent authorities.

Once these periods have elapsed, the data will be deleted or anonymised in accordance with applicable regulations.

Disclosure of data to third parties

In order to properly provide its services, TRAMAS HOME may disclose certain personal data to third parties where necessary, including:

• Shipping companies responsible for delivering orders.
• Technology providers necessary for managing the online platform, internal systems and associated services.
• Payment method providers.
• Partner companies necessary for the provision of the service.
• Service providers necessary for managing customer service.
• Public administrations or competent authorities where there is a legal obligation to do so.

TRAMAS HOME will not sell, rent or trade its customers' personal data.

When data is shared with third parties necessary for the provision of the service, TRAMAS HOME will ensure that such processing is carried out in accordance with applicable regulations and with appropriate safeguards.

Customer rights

The customer may exercise the rights recognised under applicable personal data protection regulations, including:

• Right of access to their personal data.
• Right to rectification of inaccurate data.
• Right to erasure where applicable.
• Right to object to processing.
• Right to restriction of processing.
• Right to data portability where applicable.

To exercise these rights, the customer may contact TRAMAS HOME through the official customer service channels, providing the information necessary to correctly identify the request.

The customer may also lodge a complaint with the competent supervisory authority for data protection where they consider that their rights have not been properly addressed.

Marketing communications

The customer may receive marketing communications from TRAMAS HOME where they have given their consent or where there is a legal basis allowing such communications in accordance with applicable regulations.

The customer may change their preferences or request to unsubscribe from these communications at any time using the mechanisms enabled in each communication, or by contacting TRAMAS HOME through the available channels.

Unsubscribing from marketing communications will not affect communications necessary for the correct handling of orders, purchases, issues or contracted services.

Information security

TRAMAS HOME applies technical and organisational measures designed to protect its customers' personal data against unauthorised access, loss, alteration, disclosure or improper use.

These measures are adapted to the nature of the data processed, the risks involved and the obligations established by applicable regulations.

Nevertheless, the customer should be aware that no electronic communication or storage system can guarantee absolute security.

Cookies

The use of cookies and similar technologies by TRAMAS HOME is regulated by the Cookie Policy available on the TRAMAS HOME website.

The customer can consult this policy for information on the types of cookies used, their purposes, duration and preference management.

14. INTELLECTUAL AND INDUSTRIAL PROPERTY

All content included on the TRAMAS HOME website, including, by way of example and not limitation, text, images, photographs, designs, logos, trademarks, trade names, graphic elements, icons, source code, navigation structure, databases and any other content or element capable of protection under intellectual or industrial property rights, belongs to TRAMAS HOME or to third parties who have authorised its use.

Access to the website and the making of purchases does not, under any circumstances, imply the assignment, transfer, licence or authorisation of use by TRAMAS HOME of its intellectual or industrial property rights, except in cases where this is expressly stated otherwise.

The reproduction, distribution, public communication, transformation, exploitation or use, in whole or in part, of the website's content for commercial purposes or any other use not legally permitted is prohibited without the prior express authorisation of TRAMAS HOME or the relevant rights holder.

Improper use of the content, trademarks, logos or other protected elements may give rise to the legal actions applicable under applicable regulations.

The customer agrees to use the content and services offered by TRAMAS HOME diligently, correctly and in accordance with applicable law, respecting the intellectual and industrial property rights of TRAMAS HOME and of third parties.

15. APPLICABLE LAW AND DISPUTE RESOLUTION

These Terms and Conditions of Sale are governed by Spanish law.

However, where the customer is a consumer residing in another Member State of the European Union, they may rely on the mandatory consumer protection provisions in force in their country of residence where these are applicable and more favourable to them.

In the event of any dispute arising from the interpretation, performance or application of these Terms and Conditions of Sale, the parties will try to resolve it amicably by contacting TRAMAS HOME Customer Service through the enabled channels.

The customer may also make use of the alternative dispute resolution mechanisms available under applicable consumer protection regulations.

TRAMAS HOME informs the customer that the former European Online Dispute Resolution (ODR) platform, created under Regulation (EU) No. 524/2013, has been discontinued following the repeal of that Regulation, and is therefore no longer available.

Without prejudice to the above, the customer may exercise the rights available to them before the competent authorities or through applicable legal channels.

Where amicable resolution is not possible, any dispute arising in connection with these Terms and Conditions of Sale will be submitted to the courts and tribunals with competent jurisdiction under applicable regulations, always respecting the rights afforded to the consumer under applicable law.

16. SERVICE AVAILABILITY AND LIMITATION OF LIABILITY

TRAMAS HOME works to ensure the correct operation of its website, its sales channels and the services associated with the purchase of products.

However, access to the website or to certain services may be temporarily affected by technical reasons, maintenance work, updates, issues with external providers, or other circumstances beyond TRAMAS HOME's reasonable control.

Availability of the website and associated services

TRAMAS HOME does not guarantee the permanent, uninterrupted availability of the website or of all its functionalities at all times.

Where necessary, TRAMAS HOME may carry out maintenance, updates or improvements to its systems that may temporarily affect access to certain services.

These situations will not affect the customer's rights with respect to orders correctly placed in accordance with applicable regulations.

Information published on the website

TRAMAS HOME makes the necessary efforts to ensure that the information published on its website is correct, clear and up to date.

However, occasional errors or issues relating to the information available may occur, including:

• Prices.
• Product availability.
• Item characteristics or images.
• Commercial or promotional information.

If a significant error is detected that may affect an order already placed, TRAMAS HOME will inform the customer and act in accordance with applicable regulations.

Product availability

The availability of products shown on the website will be conditional on the stock existing at any given time.

Confirmation of an order does not imply that all products will remain permanently available until it is prepared, and exceptional situations of stock shortage may occur.

In such cases, TRAMAS HOME will inform the customer and take the appropriate measures, including, where applicable, refunding the amounts paid for the affected products.

Circumstances beyond TRAMAS HOME's control

TRAMAS HOME will not be liable for delays, interruptions or issues caused by circumstances it cannot reasonably control, including, among others:

• Technical failures or interruptions of services provided by third parties.
• Internet connection or telecommunications problems.
• Issues caused by external shipping companies.
• Force majeure or extraordinary circumstances.

In such cases, TRAMAS HOME will take reasonable action to minimise the effects and resolve the issue where possible.

Customer responsibility

The customer is responsible for the accuracy and correctness of the information provided during the purchase process, particularly information relating to:

• Personal data.
• Delivery address.
• Information necessary for handling the order.

The customer must review the information entered before confirming the purchase.

Where an issue arises from incorrect, incomplete or outdated information provided by the customer, TRAMAS HOME may apply the conditions provided for each specific case, including those relating to modifications, additional costs or new arrangements necessary.

Appropriate use of the platform

The customer agrees to use the website and the services offered by TRAMAS HOME lawfully, responsibly and in accordance with these terms.

TRAMAS HOME may take the necessary measures against fraudulent or abusive conduct, or conduct contrary to these Terms and Conditions of Sale, including the misuse of promotions, discount codes, marketing campaigns or purchasing systems.

These measures will always be applied while respecting the rights afforded to the consumer under applicable regulations.

17. MODIFICATION OF THE TERMS AND CONDITIONS OF SALE AND FINAL PROVISIONS

TRAMAS HOME may modify, update or adapt these Terms and Conditions of Sale where necessary, among other reasons, due to regulatory changes, improvements to its processes, changes to its services, or adjustments to its commercial conditions.

The conditions applicable to each purchase will be those published and available to the customer at the time the order is placed.

Modifications made subsequently will not affect orders already confirmed, unless it is necessary to apply them due to a legal obligation or where they are more favourable to the consumer.

Acceptance of the terms

Before completing any purchase, the customer must expressly accept these Terms and Conditions of Sale.

Acceptance of these terms means that the customer states that they have read and understood them, and that they are aware of the conditions applicable to the purchase, payment, delivery, return, warranty and other aspects relating to the acquisition of products through TRAMAS HOME.

Partial invalidity

If any of the clauses included in these Terms and Conditions of Sale is declared wholly or partly null, invalid or unenforceable by a competent authority, this will only affect the specific provision concerned.

The remaining conditions will remain fully in force.

Where necessary, TRAMAS HOME will replace that clause with another valid one that achieves, as far as possible, a purpose equivalent to that originally intended.

Entirety of the terms

These Terms and Conditions of Sale, together with the information provided during the purchase process and the other legal documents available on the TRAMAS HOME website, constitute the complete set of rules applicable to the contractual relationship between TRAMAS HOME and the customer.

Any particular condition agreed between TRAMAS HOME and the customer must be recorded in writing or by any means that allows its existence and acceptance to be evidenced.

Applicable law and consumer rights

These Terms and Conditions of Sale will apply without prejudice to the rights afforded to the consumer under applicable regulations.

In the event of a contradiction between these terms and a mandatory consumer protection rule, that rule will prevail.

Validity

These Terms and Conditions of Sale will remain in force until replaced by a new version published by TRAMAS